http://www.semscholar.com/2007/01/25/qwest-usability-and-customer-service-score-f/ SEM Scholar Fri, 20 Jan 2012 10:48:30 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.semscholar.com/2007/01/25/qwest-usability-and-customer-service-score-f/comment-page-1/#comment-202 semcertification Sat, 27 Jan 2007 17:03:55 +0000 http://www.semscholar.com/2007/01/25/qwest-usability-and-customer-service-score-f/#comment-202 You're right but then who does care? It's not just bad usability, they're losing customers I guarantee and they aren't even concerned. If they did any reputation management they would have seen this post (it comes up at top on goggle blog search). Oh well. Great video I love the look on their faces when they come in the room. You’re right but then who does care? It’s not just bad usability, they’re losing customers I guarantee and they aren’t even concerned. If they did any reputation management they would have seen this post (it comes up at top on goggle blog search). Oh well. Great video I love the look on their faces when they come in the room.

]]> http://www.semscholar.com/2007/01/25/qwest-usability-and-customer-service-score-f/comment-page-1/#comment-200 Jess Fri, 26 Jan 2007 22:27:01 +0000 http://www.semscholar.com/2007/01/25/qwest-usability-and-customer-service-score-f/#comment-200 To be honest, I gaurantee you Qwest does want to know about the error message but that Rep is more than likely under paid and could care less about how the website functions. Ahh the importance of corporate culture. Btw-the prank video is up AND we got the guys again with a beautiful and heart felt civil union reception. Video soon to be uploaded. To be honest, I gaurantee you Qwest does want to know about the error message but that Rep is more than likely under paid and could care less about how the website functions. Ahh the importance of corporate culture. Btw-the prank video is up AND we got the guys again with a beautiful and heart felt civil union reception. Video soon to be uploaded.

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